ISO-ITSM-001 Visual Cert Test, GAQM Exam ISO-ITSM-001 Learning | ISO-ITSM-001 Latest Learning Materials - Moodle

The ISO-ITSM-001 certification training develops your expertise in defining the IT architecture and in designing, building, and maintaining a secure business environment using globally approved information security standards. The course covers industry best practices and prepares you for the ISO-ITSM-001 certification exam held by (GAQM)².

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Moodle offers an Exam Pass Guarantee* to students who complete our course training. We also provide a voucher (free of charge) to our students so they can retake the exam in case they fail the ISO-ITSM-001 Certification final exam on the first try.
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Our training course comes with a 100% money-back guarantee. Moodle believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ISO-ITSM-001 Exam in the first attempt.

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At Moodle, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!

ISO-ITSM-001 Training Key Features

  • 67 hours of in-depth learning
  • 5 simulation test papers to prepare you for ISO-ITSM-001 certification
  • Offers the requisite 30 CPEs for taking the ISO-ITSM-001 examination
  • ISO-ITSM-001 exam voucher

Skills Covered

  • Security and risk management
  • Asset security, Security architecture and design
  • Cryptography, OSI and TCP/IP models
  • IP addresses
  • Network security
  • Identity and access management
  • Security assessment and testing
  • Software development security


A ISO-ITSM-001 certification validates your skills in IT security. Cybersecurity Ventures predicts a total of 3.5 million Cyber Security jobs by 2021. The global Cyber Security market is expected to reach USD $282.3 Billion by 2024, growing at a rate of 11.1-percent annually.

  • Designation
  • Annual Salary
  • Hiring Companies

Training Options

ISO-ITSM-001 Course Curriculum


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Your company deploys Microsoft Lync Online.
You deploy the Microsoft Lync 2010 client to all client computers. All users log on to the local domain.
You need to prevent users from modifying the Advanced Connection Settings on the Lync 2010 client.
What should you do?
A. Deploy a Group Policy object (GPO) that removes all of the members of the local Administrators group.
B. From the Lync Server Management Shell, run the Set-CsUserServicesConfiguration cmdlet.
C. From the Lync Server Management Shell, run the Set-CsClientPolicy cmdlet.
D. Deploy a Group Policy object (GPO) that uses the Communicator.adm administrative template.
Answer: D
A group policy object (GPO) is used to configure client and server settings in an Active Directory domain.
For client computer settings, the settings are applied when the computer starts up.
By installing Communicator.adm administrative template, you will add Lync specific client settings to a group policy. This will enable you to configure Lync client settings and deploy the settings to all client computers that run the Lync Client software. By configuring the Advanced Connection Settings using a group policy object, you will prevent the users from modifying the settings.


A. 4 4
B. 4 21
C. 5 4
D. 3 5
E. 4 7
F. 4 5
Answer: F

Read More


To obtain your ISO-ITSM-001 certification, you must have a minimum of five years of full-time professional work experience in two or more of the 8 domains of the ISO-ITSM-001 – (GAQM)² CBK 2018. A qualified individual with less than five years of experience will receive the (GAQM)² associate title.
Read More

Course Content

ISO-ITSM-001 Course Reviews

  • Peter Bartow

    Peter Bartow

    Sr Project Manager IT PMO at University of Miami

    I enjoyed taking the class with so many people from all over the world.

  • Ebenezer Fowobaje

    Ebenezer Fowobaje

    Product Owner at High Products Consulting

    The training is very efficient and accurate...Simple and direct teaching technique was helpful.

  • Erik Smidt

    Erik Smidt

    Sr. Security Manager

    The course was well balanced and covered each domain clearly and in good detail. The instructor was very knowledgeable and led a very effective course.

  • Rohit Dohare

    Rohit Dohare

    IT Security and Compliance @ Anglepoint Inc.

    I would like to thank Moodle for providing a knowledgeable trainer. It was a great experience with Moodle team.

  • Fernandez Vijay

    Fernandez Vijay

    Technical Specialist - Security at Microland Limited

    Moodle has been a great learning platform for me. I had enrolled for ISO-ITSM-001 and my expectation was met, with the expertise the trainer had on the concepts. I look forward to doing more course with Moodle.

  • Thomas Kurian

    Thomas Kurian

    Information Security Engineer at Kuwaiti Canadian Consulting Group

    The training is online and interactive. The recordings are also shared for our reference.

  • Vijay Chaitanya Reddy Kovvuri

    Vijay Chaitanya Reddy Kovvuri

    Information Security at Syntel

    Interactive sessions...Example scenarios are good...The overall flow was good…

  • Manoj Sharma

    Manoj Sharma

    Information Security Manager

    The precise syllabus, quality of webEx app, the quality of trainers and the ease of use of Moodle website... Highly satisfied.

  • R Giri

    R Giri

    Sr.Manager - IT at Syndicate Bank

    The concepts of the Instructor was mind-blowing...Lots of Industry examples...Very well organized...

  • Nityanand Singh

    Nityanand Singh

    Associate Manager-IT Operations at Tredence

    Really good training. It helped me to clear a lot of doubts which were present in my mind for a long time.

  • Sujay Sonar

    Sujay Sonar

    Business Analyst at Cognizant Technology Solutions

    The course content is very good and satisfactory. The trainer is also good with his teaching abilities.

  • Jenish James

    Jenish James

    IT Security Analyst at Halliburton

    The training was nice and to the point. The trainer was nice and helpful. He cleared all our course-related doubts.

  • Rakesh Sharma

    Rakesh Sharma

    IT Consultancy and Advisory

    I loved the course on ISO-ITSM-001® - ISO 20000 - ITSM Certificate from Moodle. It was concise, comprehensive and easy to follow. Their videos, live sessions, and exams are excellent.

  • Akbar Ali

    Akbar Ali

    Systems Engineer at Allscripts

    One of the interesting and interactive sessions I have ever attended.

  • Hussein Ali AL-Assaad

    Hussein Ali AL-Assaad

    IT Manager at O&G Engineering

    Moodle has been a great learning experience. The trainer is extremely knowledgeable. The full team is very helpful and flexible. I recommend Moodle to my friends and families.

Why Moodle

Moodle’s Blended Learning model brings classroom learning experience online with its world-class LMS. It combines instructor-led training, self-paced learning and personalized mentoring to provide an immersive learning experience.

ISO-ITSM-001 Training FAQs

  • Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.
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